FAQs

1. Do you offer Free Shipping?

Yes, we do.

We offer Free UK Shipping (Royal Mail 1st Class) for orders over £50 and Free International Shipping (Royal Mail International Tracked) for orders over £100

2. Do you ship internationally?

Yes, we do.

For more information please have a look

3. Can I cancel or change my orders?

Yes, you can. Please send your request to looacc2021@gmail.com ASAP.

Please note that we will try our best to dispatch your order as soon as possible. Cancellations will no longer be accepted if the goods have been shipped.

4. Can I retail your products?

We're so glad to hear you're considering retailing Loo_Acc Jewellery! Please reach out at looacc2021@gmail.com for more details.

5. What payment methods do you accept?

Credit card or Debit Visa Card

If you have a Loo_Acc account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards at this time.

6. How do I contact Loo_Acc Customer Service?

You can contact us via the Contact Us Pages. Alternatively, leave us a message on the Messenger live chat (bottom left corner) and we will get back to you within the day. Or email us looacc2021@gmail.com and we will get back to you within 24 hours.